How does pet insurance work?
Pet insurance helps reimburse customers for a portion of their vet bills, covering unexpected medical expenses for their dogs or cats. It is important to sign up for insurance when the pet is healthy, as pre-existing conditions are typically not covered.
What are pre-existing conditions?
Pre-existing conditions refer to injuries, illnesses, or symptoms that occurred prior to the coverage start date and any applicable waiting period. It is advisable to refer to the policy for full details on pre-existing conditions.
How much does pet insurance cost?
The cost of pet insurance depends on factors such as the species, breed, sex, and age of the pet. The location and type of coverage needed also affect the costs. Customers can get a free quote to determine the specific cost for their pet.
Do I have to use a specific vet?
No, customers can use any licensed vet in the U.S. There are no "in-network" or "out-of-network" providers in pet insurance, so there is no need to switch vets if the customer already has one they trust.
Can I get insurance for my senior pet?
Yes, it is never too late to get insurance for a senior pet. PetFirst Healthcare provides coverage for pets of all ages, including seniors, and offers services such as end-of-life care and grief counseling.
Are there any breeds that cannot get insurance?
PetFirst Healthcare does not have any breed exclusions. They provide insurance for all breeds, regardless of their predisposition to certain health conditions.
How can I get a quote for pet insurance?
Customers can get an instant quote for pet insurance by visiting the PetFirst Healthcare website or by calling 1-800-GET-MET8.
What sets PetFirst Healthcare apart from other pet insurance providers?
PetFirst Healthcare offers customizable product offerings with straightforward policies. They are the only provider to offer family plans, covering multiple pets on one policy. Additionally, they have flexible product offerings and have been recognized as the 2022 Best Pet Insurance Winner.
How does the claims process work?
Customers can pay their pet's vet bill and then submit the claim along with vet records and the invoice from the visit. MetLife Pet Insurance will follow up with the vet for any missing information, and most claims are processed within 5 days.
What do customers say about PetFirst Healthcare?
Customers have expressed satisfaction with PetFirst Healthcare's insurance coverage. They appreciate the quick and easy claims process, great customer service, and timely reimbursement. Many customers highly recommend PetFirst Healthcare for pet insurance.
Does PetFirst Healthcare offer any additional resources for policyholders?
Yes, PetFirst Healthcare provides resources such as the MetLife Pet App, which allows policyholders to manage their coverage. They also offer articles and resources to help policyholders understand their coverage and file claims.
How can I contact PetFirst Healthcare for customer support?
Customers can contact PetFirst Healthcare for customer support by visiting their website and accessing the customer support section. They can also call 1-800-GET-MET8 for assistance.
