What are the shipping options available?
SSENSE offers global shipping for all orders.
How long does it take for an order to be delivered?
The delivery time depends on the shipping destination. SSENSE provides estimated delivery times during the checkout process.
Can I track my order?
Yes, SSENSE provides tracking information for all orders. Customers can track their orders through the website.
What is the return policy?
SSENSE accepts returns within 30 days of the delivery date. The items must be in their original condition with all tags attached.
How do I initiate a return?
Customers can initiate a return by logging into their SSENSE account and requesting a return authorization. The return process and instructions will be provided.
Is return shipping free?
Yes, SSENSE offers free return shipping for eligible orders. Customers can generate a prepaid return label through their account.
How long does it take to process a return?
Once the return is received, it usually takes 5-7 business days for SSENSE to process the return and issue a refund.
Can I exchange an item?
SSENSE does not offer direct exchanges. Customers can return the unwanted item and place a new order for the desired item.
What payment methods does SSENSE accept?
SSENSE accepts major credit cards, PayPal, Alipay, and WeChat Pay.
Can I pay in a different currency?
Yes, SSENSE offers currency conversion during the checkout process. Customers can select their preferred currency from the available options.
Are there any additional fees for currency conversion?
SSENSE does not charge any additional fees for currency conversion. The exchange rate used is based on market rates.
Is my payment information secure?
SSENSE takes customer security seriously. The website uses industry-standard encryption to protect payment information.
Can I use multiple payment methods for one order?
SSENSE only allows one payment method per order. Customers can choose their preferred payment method during checkout.
Can I use a gift card to make a purchase?
Yes, SSENSE accepts gift cards as a form of payment. Customers can enter the gift card code during checkout.
Can I use a promo code or discount on my order?
SSENSE occasionally offers promotions and discounts. Customers can enter the promo code during checkout to apply the discount.
Can I cancel or modify my order after it has been placed?
SSENSE aims to process orders quickly, so it may not be possible to cancel or modify an order once it has been placed. Customers can contact customer care for assistance.
Does SSENSE sell authentic products?
Yes, SSENSE sells only authentic products. They source directly from luxury brands, emerging designers, and streetwear brands.
Are the sizes listed in US or international sizing?
SSENSE provides size conversions on the product pages. Customers can select their preferred size based on the available options.
Can I find the latest collections from luxury brands on SSENSE?
Yes, SSENSE offers a wide range of luxury brands and regularly updates its inventory with the latest collections.
Does SSENSE offer pre-orders for upcoming releases?
SSENSE does not offer pre-orders for upcoming releases. Customers can check the website for updates on new arrivals.
Are there any discounts or sales available?
SSENSE offers a sale section where customers can find discounted items. They also occasionally offer promotions and discounts.
Can I request a specific item that is not available on the website?
SSENSE's inventory is based on the brands they carry. If a specific item is not available on the website, it may not be part of their current selection.
Can I get assistance with styling or outfit suggestions?
SSENSE does not offer personalized styling or outfit suggestions. However, customers can browse the website for inspiration and explore different looks.
Can I find both men's and women's fashion on SSENSE?
Yes, SSENSE offers a wide selection of both men's and women's fashion from luxury labels, emerging designers, and streetwear brands.