How does GrubHub work?
GrubHub is an online platform that allows customers to order food from local restaurants for delivery or pickup. Customers can browse through a wide variety of menus, place their orders, and track the delivery status in real-time.
Is GrubHub available in my area?
GrubHub operates in many cities across the United States. To check if GrubHub is available in your area, simply enter your address on the homepage and it will show you the restaurants that deliver to your location.
Can I order from multiple restaurants at once?
Yes, GrubHub allows customers to order from multiple restaurants in a single order. This feature is called "Group Order" and it is perfect for group meals or when you want to satisfy different cravings.
How can I pay for my order?
GrubHub accepts various payment methods, including credit/debit cards, Apple Pay, Android Pay, and PayPal. You can choose your preferred payment method during the checkout process.
What if there is an issue with my order?
If you encounter any issues with your order, such as missing items or incorrect delivery, you can contact GrubHub's customer support. They will assist you in resolving the problem and ensuring your satisfaction.
Can I schedule a delivery in advance?
Yes, GrubHub allows customers to schedule deliveries in advance. During the checkout process, you can select a specific date and time for your order to be delivered.
Are there any fees for using GrubHub?
GrubHub charges a small delivery fee for each order, which may vary depending on the restaurant and your location. Additionally, there may be a service fee and a minimum order requirement set by the restaurant.
Can I track my delivery?
Yes, GrubHub provides real-time tracking for deliveries. Once your order is confirmed, you can track the progress of your delivery through the GrubHub app or website.
Can I customize my order?
Yes, GrubHub allows customers to customize their orders according to their preferences. You can add special instructions or make specific requests in the order notes section during the checkout process.
Is there a loyalty program for frequent customers?
GrubHub offers a loyalty program called Grubhub+ for frequent customers. With Grubhub+, you can enjoy unlimited free delivery and exclusive perks from participating restaurants for a monthly fee.
Can I order alcohol through GrubHub?
Yes, in certain areas where it is legally permitted, GrubHub offers alcohol delivery from select restaurants. You must be of legal drinking age and provide a valid ID upon delivery.
How can I provide feedback on my experience?
GrubHub values customer feedback and provides a rating and review system for each restaurant. After placing an order, you can rate and review the restaurant based on your experience. Additionally, you can contact GrubHub's customer support to provide feedback or report any issues.