Can I still place an order on Your Dog's Club?
No, Your Dog's Club is now closed and no longer accepting orders.
Will I receive a refund for missing items or undelivered parcels?
Yes, if your order was only partially delivered or not delivered at all, you can email [email protected] with your order number and missing items to request a refund.
What if my order has left the warehouse but hasn't arrived yet?
If your order has been shipped but hasn't arrived, you can email us with your order number and tracking number. We will either track your order for delivery or process a full refund.
Are there any ongoing promotions or sales?
No, there are no ongoing promotions or sales as Your Dog's Club is now closed.
Can I still contact Your Dog's Club for order follow-ups?
Due to the volume of orders, Your Dog's Club has prioritized delivery over communication. Therefore, if you haven't received a response to your order follow-up emails, please understand that the focus has been on fulfilling orders.
How long did it take for Your Dog's Club to fulfill back orders?
Your Dog's Club has now finished fulfilling all orders that were made during the closing down sales in May. It took some time to complete the back orders, and the brand appreciates the extreme patience shown by loyal customers.
Are accusations of theft and threats against Your Dog's Club true?
No, accusations of theft and threats against Your Dog's Club are unfounded. The brand has always been ethical and acted with integrity. Any accusations made by individuals who took advantage of the closing down sales are baseless.
Can I still access the Your Dog's Club website?
Yes, you can still access the Your Dog's Club website, but please note that the brand is no longer accepting orders.
Is there a password required to enter the Your Dog's Club website?
Yes, there is a password required to enter the Your Dog's Club website. Please enter the password provided to access the website.
What should I do if I have not received a response to my order follow-up emails?
Due to the volume of orders, Your Dog's Club has focused on delivery rather than communication. If you have not received a response to your order follow-up emails, please be patient and understand that the brand is prioritizing fulfilling orders.
Can I still make returns or exchanges?
No, as Your Dog's Club is now closed, returns or exchanges are no longer possible.
Can I still contact Your Dog's Club for customer support?
While Your Dog's Club is no longer accepting orders, you may still be able to contact them for customer support. However, please note that responses may be delayed due to the focus on order fulfillment.
Is Your Dog's Club planning to reopen in the future?
There is no information available about Your Dog's Club's plans to reopen in the future. As of now, the brand is closed.