How can I place an order on Muddy Puddles?
To place an order on Muddy Puddles, simply browse our collection of children's rainwear and outdoor clothing on our website and add the desired items to your cart. Then proceed to checkout and follow the prompts to complete your purchase.
What are the delivery options available?
Muddy Puddles offers free standard delivery on UK orders over £50. For orders below £50, standard delivery is available at a flat rate. We also offer express delivery for an additional fee. Please refer to our delivery information page for more details.
How long will it take for my order to arrive?
Standard delivery within the UK typically takes 3-5 working days. If you choose express delivery, your order will arrive within 1-2 working days. Please note that delivery times may vary during busy periods or due to unforeseen circumstances.
Can I track the status of my order?
Yes, you can track the status of your order. Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track your order on the courier's website.
What should I do if there is an issue with my order?
If you encounter any issues with your order, please contact our customer service team. They will be happy to assist you and resolve any problems you may have.
What is Muddy Puddles' return policy?
Muddy Puddles offers a 30-day return policy. If you are not satisfied with your purchase, you can return the item within 30 days of purchase for a refund or exchange. Please refer to our returns policy for more details.
How do I initiate a return?
To initiate a return, please contact our customer service team with your order details. They will guide you through the return process and provide you with the necessary instructions.
Will I be refunded for the return shipping costs?
Muddy Puddles offers free returns for UK customers. If you are returning an item from outside the UK, you will be responsible for the return shipping costs unless the item is faulty or incorrect.
How long does it take to process a refund?
Once we receive your returned item, we will process your refund within 5-7 working days. Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider.
What should I do if I receive a faulty or incorrect item?
If you receive a faulty or incorrect item, please contact our customer service team immediately. They will arrange for a replacement or refund, and guide you through the return process if necessary.
Are Muddy Puddles' products waterproof?
Yes, Muddy Puddles specializes in waterproof clothing for children. Our range includes waterproof jackets, coats, all-in-ones, trousers, and more, designed to keep your little ones dry and comfortable in wet weather.
What sizes are available for Muddy Puddles' products?
Our products are available in a range of sizes to fit children aged 0 to 12 years. Please refer to our size guide for detailed measurements and guidance on selecting the right size for your child.
Are Muddy Puddles' products suitable for winter weather?
Yes, Muddy Puddles offers a range of winter clothing and skiwear designed to keep children warm in cold weather. Our products include insulated jackets, snowsuits, thermal base layers, and more.
Are Muddy Puddles' products eco-friendly?
Muddy Puddles is committed to sustainability. We offer eco-friendly options, such as our EcoLight Recycled range, which is made from recycled materials. We also strive to minimize our environmental impact throughout our supply chain.
Can I find UV protective swimwear on Muddy Puddles?
Yes, Muddy Puddles offers UV protective swimwear for children. Our UV swimwear range includes swimsuits, rash vests, swim shorts, and more, designed to provide sun protection during outdoor water activities.