How long does delivery take?
Mattress Online offers Free Next Day Delivery on a wide range of mattresses. If you order before 4pm, you can expect your mattress to be delivered the next working day.
Can I choose a specific delivery date?
Yes, you can choose a specific delivery date that suits you. Simply select your preferred date during the checkout process.
Is there a cost for delivery?
No, delivery is free for all orders placed with Mattress Online.
What is the return policy?
Mattress Online offers a Free 60-night mattress comfort trial. If you're not satisfied with your mattress within 60 nights, you can simply swap it for another one.
Can Mattress Online collect and recycle my old mattress?
Yes, Mattress Online offers an old mattress disposal service. They can collect and recycle your old mattress, saving it from landfill.
What types of mattresses are available?
Mattress Online offers a wide range of mattresses, including pocket sprung mattresses, memory foam mattresses, orthopaedic mattresses, and natural mattresses.
Are the mattresses from Mattress Online award-winning?
Yes, many of the mattresses available at Mattress Online are award-winning. You can find award-winning products from big brands such as Silentnight, Sealy, and Sleepeezee.
Can I try the mattress before making a purchase?
Yes, you can try your mattress for 60 nights with the Free 60-night mattress comfort trial. If you're not satisfied, you can swap it for another one.
Can I spread the cost of my mattress purchase?
Yes, you can spread the cost of your mattress purchase with Klarna. This allows you to pay in installments and make your purchase more affordable.
How can I get advice on choosing the right mattress?
Mattress Online has an advice hub where you can find helpful information on choosing the right mattress. You can also get in touch with their customer service team for personalized assistance.
How long has Mattress Online been in business?
Mattress Online has been in business since 2003, helping people sleep better for almost 20 years.
Is Mattress Online a trusted retailer?
Yes, Mattress Online is a trusted retailer. They have won the Online Bed Retailer of the Year award for the last four years in a row and have over 50,000 Trustpilot reviews.
Does Mattress Online have physical stores?
Yes, Mattress Online has physical stores. You can visit their stores to try out mattresses and get expert advice.
Is Mattress Online regulated by any authority?
Yes, Mattress Online is authorized and regulated by the Financial Conduct Authority (FCA FRN 923012). They act as a credit intermediary and offer credit products provided exclusively by Klarna Bank AB.
What are the customer service hours?
Mattress Online's customer service is available from Monday to Saturday, 9:30am to 5:30pm, and on Sundays from 10am to 4pm. You can reach them at 01709 780 881 or via email at [email protected].