What is LightSpeed Broadband?
LightSpeed Broadband is a company that brings gigabit fast full fibre broadband to the East of England. They offer high-speed internet connectivity with no buffering, bickering, or battling for bandwidth.
What are the benefits of LightSpeed Broadband?
LightSpeed Broadband offers gigabit upload and download speeds, ensuring a fast and reliable internet connection. They provide full fibre broadband on their network, eliminating the need for a landline. Additionally, LightSpeed Hub with Wi-Fi 6 is included, and customers can manage their Wi-Fi network and add parental controls with the free Nokia app.
How long is the contract with LightSpeed Broadband?
LightSpeed Broadband offers contract lengths of 12 or 24 months, giving customers flexibility in choosing the duration that suits them best.
Are there any price rises during the contract period?
LightSpeed Broadband guarantees no in-contract price rises, providing customers with price stability throughout their contract.
How much does LightSpeed Broadband cost?
LightSpeed Broadband offers different plans at varying prices. The 24-month contract for the 1 Gigabit plan is £39.95 per month, while the 12-month contract is £44.95 per month. The 24-month contract for the 100 Mbps plan is £24.95 per month.
Can I check if LightSpeed Broadband is available in my area?
Yes, you can check the availability of LightSpeed Broadband in your area by entering your postcode on their website.
What if I can't find my address when checking availability?
If you can't find your address when checking availability, please contact LightSpeed Broadband directly for assistance.
How soon can I get connected with LightSpeed Broadband?
Home setup appointments with LightSpeed Broadband are typically available as soon as 10 days after placing an order. Once connected, you can cancel any services with other providers that you no longer need.
How does LightSpeed Broadband compare to other providers?
LightSpeed Broadband offers the fastest broadband available in the East of England with 1 gigabit upload and download speeds. They provide full fibre broadband, while other providers may offer standard fibre or slower speeds.
What equipment is provided by LightSpeed Broadband?
LightSpeed Broadband has partnered with Nokia to provide the latest Wi-Fi technology. They offer the Wi-Fi 6 LightSpeed Hub, which is installed by local engineers. Additionally, customers can add Wi-Fi beacons to extend their Wi-Fi coverage.
What is the Wi-Fi 6 Nokia Beacon?
The Wi-Fi 6 Nokia Beacon is an optional extra provided by LightSpeed Broadband. It connects to the Wi-Fi 6 LightSpeed Hub and extends Wi-Fi coverage, ensuring a strong signal in every corner of your home.
Where is LightSpeed Broadband's customer service based?
LightSpeed Broadband's customer service is based in Spalding, ensuring local service centers and no offshore transfers when customers need to get in touch.
Can I customize my LightSpeed Broadband plan?
LightSpeed Broadband offers different plans with varying speeds and contract lengths. Customers can choose the plan that works best for them, providing as much speed as they need.
Is LightSpeed Broadband's network reliable?
LightSpeed Broadband has built and owns its own full fibre network, ensuring stability and control over the entire service end-to-end.
How can I contact LightSpeed Broadband?
You can contact LightSpeed Broadband by telephone at 01775 830 830. They also have a contact form on their website for inquiries.
What are LightSpeed Broadband's policies?
LightSpeed Broadband has various policies in place, including Website Terms and Conditions, Service Terms and Conditions, Acceptable Use Policy, Complaints Code of Practice, Privacy Policy, and Charges Guide. These policies can be viewed on their website.