Can I compare Direct Save Telecom's phone line and broadband services with other providers?
Direct Save Telecom allows customers to compare their phone line and broadband services with other providers in the market. Customers can call 0800 027 3930 or schedule a call-back from the UK-based support team to get more information.
What are the options for home phone line rental and call plans?
Direct Save Telecom offers various options for home phone line rental and call plans. Customers can choose from plans with different features such as free UK phone calls, savings on calls to standard UK mobiles, and no minimum call spend. There is also a 28-day agreement as standard and UK-based customer service.
Are there any discounts or loyalty programs available?
Yes, Direct Save Telecom offers a Loyalty Discount Club membership worth at least £50 per year. This membership can provide savings on various services and could save customers up to £1,500 per year.
What are the broadband speeds offered by Direct Save Telecom?
The broadband speeds offered by Direct Save Telecom are measured in megabits per second (Mbps). The average download speeds for at least 50% of customers during peak usage time (8pm to 10pm) are: Broadband 11Mbps, Standard Fibre 35Mbps, and Superfast Fibre 63Mbps. The average upload speeds are: Broadband 1Mbps, Standard Fibre 9Mbps, and Superfast Fibre 17Mbps.
Is line rental included in the broadband and fibre packages?
Yes, line rental is included in all broadband and fibre packages offered by Direct Save Telecom. There is no additional line rental charge.
How long does it take to transfer a home phone to Direct Save Telecom?
The transfer of a home phone to Direct Save Telecom typically takes 14 days. However, this may vary depending on certain factors. It is important to have a BT™ type line for a smooth transfer.
Can cable home phone customers switch to Direct Save Telecom?
Yes, cable home phone customers, such as those with Virginmedia, can switch to Direct Save Telecom. However, as Direct Save Telecom's lines are based on the BT Wholesale and Openreach infrastructure, a new home phone line installation may be required.
Is there a promotion for new telephone line installations?
Yes, Direct Save Telecom is currently running a promotion for new telephone line installations. The cost for a new telephone line installation is only £39.95, compared to the normal cost of £140.00 charged by BT™.
How does Direct Save Telecom handle the COVID-19 situation?
Direct Save Telecom is closely monitoring the COVID-19 situation. At present, Openreach is focusing on essential installations, which may result in a 6 to 8 week lead time for new line installations. This information is subject to change, and customers are advised to contact the UK support staff for the latest updates.
What are the terms and conditions for Direct Save Telecom's services?
Customers can find the standard terms and conditions on the Direct Save Telecom website. It is recommended to review these terms and conditions for full details regarding the services.
Are there any limitations on free calls?
Free calls provided by Direct Save Telecom are limited to the first 60 minutes of each call to numbers starting with 01, 02 (UK local and national), and 03. A fair use policy applies, and customers are advised to refer to the terms and conditions for more details.
What payment options are available for Direct Save Telecom services?
Direct Save Telecom accepts payment via Direct Debit. Customers are required to have a Direct Debit payment arrangement for their services.