How long do I have to return an item?
Any order can be returned within 75 days from the date of purchase for a full refund, and within 90 days for an exchange or store credit.
What are the conditions for returns and exchanges?
The item must be unworn, in the original shoe box (enclosed in a protective shipping box), and include a copy of your invoice. If returning to a SoftMoc retail location, you must have the original invoice and the original credit card used for the purchase.
Do I need a Return ID Number for in-store returns?
No, a Return ID Number is not required for in-store purchases or when returning your online order to a SoftMoc retail location.
What happens if I don't meet the return specifications?
If the return specifications are not met, SoftMoc may not be able to properly process your return. Additionally, SoftMoc is not responsible for the loss or damage of return shipments, so it is recommended to package your return shipment protectively and send it by registered mail or courier.
Is there free shipping available?
Yes, SoftMoc offers free shipping on all orders.
Can I exchange an item?
Yes, you can exchange an item within 90 days from the date of purchase.
Can I return an item to a SoftMoc retail location?
Yes, you can return an item to a SoftMoc retail location for a full refund within 75 days from the date of purchase, or for an exchange or store credit within 90 days.
How long does it take to receive a refund?
Once SoftMoc receives your return, it may take a few business days to process the refund. The refund will be issued to the original payment method used for the purchase.
Are there any exclusions for the SoftMoc Coupons?
SoftMoc Coupons are exclusive to active SoftMoc Rewards members only.
How can I become an active SoftMoc Rewards member?
To become an active SoftMoc Rewards member, you can join the SoftMoc newsletter to receive offers and promotions.
Can I use SoftMoc Coupons without being a SoftMoc Rewards member?
No, SoftMoc Coupons are exclusive to active SoftMoc Rewards members only.
Can I use SoftMoc Coupons for online purchases?
Yes, SoftMoc Coupons can be used for online purchases.