How does Instacart delivery and curbside pickup work?
Instacart makes it easy to order from your favorite stores. You can shop for items from stores near you, with a selection of more than 500 retailers and trusted local grocers across North America. Instacart will connect you with a personal shopper in your area to shop and deliver your order. Contactless delivery is available with the "Leave at my door" option. You can track your order's progress and communicate with your shopper using the Instacart app or website.
How much does Instacart cost?
You don't need a membership to order with Instacart. Delivery fees start at $3.99 for same-day orders over $35. Fees vary for one-hour deliveries, club store deliveries, and deliveries under $35. Pickup orders may have a "pickup fee" equivalent to a delivery fee. Service fees also vary based on factors like location and the number and types of items in your cart. With an optional Instacart+ membership, you can get $0 delivery fee on every order over $35 and lower service fees.
Will I pay the same price on Instacart as I would in-store?
Retail partners set the prices of items on the Instacart marketplace. While many retailers offer everyday store prices on Instacart, some retailers may set prices on the Instacart platform that are different from in-store prices. You can view pricing policies for each retailer on the Instacart app and website.
What happens if something is out of stock and I need to give specific instructions?
Instacart makes it easy to communicate with your shopper. When an item you want is out-of-stock at the store, your shopper will follow your replacement preferences. You can set item and delivery instructions in advance, as well as chat directly with your shopper while they shop and deliver your items. You can choose to find the best match, pick a specific replacement, or not replace the item at all.
What happens if there's an issue with my order?
If something isn't right with your order, you have options. In the Instacart app or website, you can report missing items, incorrect items, damaged items, poor replacements, or early/late orders. If an order never came or you received someone else's order, you can reach out to Instacart Customer Experience for assistance.
Can I get contactless delivery with Instacart?
Yes, Instacart offers contactless delivery through the "Leave at My Door" feature. You can leave delivery instructions for your shopper at checkout, and you'll be notified when your order arrives. "Leave at My Door" is now the default setting for all Instacart deliveries. Customers who order alcohol, prescriptions, or certain high-value items may need to show ID upon delivery.
Can I order from warehouse clubs like Costco without a membership?
Yes, you can order from warehouse clubs like Costco, Sam's Club, and BJ's Wholesale Club without a retailer club membership. Instacart allows you to shop from these stores without needing a membership.
How long does it take to get groceries delivered with Instacart?
Instacart offers same-day delivery, with groceries delivered to you in as fast as 1 hour. You can choose a convenient time for delivery during the checkout process.
Can I use Instacart for curbside pickup?
Yes, Instacart also offers curbside pickup at select retail locations. Simply place your order and choose a pickup time. When you arrive at the store, you can use the Instacart app to notify us, and a shopper or store employee will bring the groceries to your car or the designated pickup area.
Does Instacart deliver alcohol?
Yes, Instacart delivers alcohol from select retailers. Please note that customers ordering alcohol may need to show ID upon delivery.
Can I order from multiple stores with Instacart?
Yes, you can order from multiple stores with Instacart. You can select items from different grocery stores and retailers in your area and have them delivered together in one order.
Can I shop for non-grocery items on Instacart?
Yes, Instacart offers a wide range of non-grocery items for purchase. You can shop for items like beauty products, clothing and apparel, electronics, furniture, household essentials, office supplies, pet supplies, and more.
