How long does it take to receive my order?
Scotch & Soda offers free ground shipping on orders over $149. The delivery time may vary depending on your location and the shipping method chosen. Please allow a few business days for processing and delivery.
Can I track my order?
Yes, you can track your order. Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to track the progress of your shipment.
What is the return policy?
Scotch & Soda offers a 30-day return policy. If you are not satisfied with your purchase, you can return it within 30 days of receiving it for a refund or exchange. Please note that the item must be in its original condition with all tags attached.
How do I return an item?
To return an item, please follow the instructions provided in the return form included with your order. If you have any questions or need assistance, you can contact Scotch & Soda's customer service team.
How do I determine my size?
Scotch & Soda provides a size guide on their website to help you determine your size. You can find the size guide under the "Size Guide" section on the website. It provides detailed measurements for each clothing category to ensure a proper fit.
What if the item doesn't fit me?
If the item you ordered doesn't fit you, you can return it within 30 days of receiving it for an exchange or refund. Please refer to the return policy for more information on how to initiate a return.
Do Scotch & Soda clothes run true to size?
Scotch & Soda strives to provide accurate sizing information, but individual fit preferences may vary. It is recommended to refer to the size guide and compare your measurements to the provided size chart to ensure the best fit.
What payment methods are accepted?
Scotch & Soda accepts Visa, Mastercard, American Express, Discover, and Apple Pay as payment methods. You can choose your preferred payment method during the checkout process.
Is my payment information secure?
Scotch & Soda takes the security of your payment information seriously. They use industry-standard encryption technology to protect your personal and payment information during the checkout process.
Can I change or cancel my order after it has been placed?
Once an order has been placed, it cannot be changed or canceled. However, if you are not satisfied with your purchase, you can initiate a return within 30 days of receiving the item.
How do I create an account?
To create an account, click on the "SIGN IN TO YOUR ACCOUNT" link on the website and then click on the "Create an Account" button. Fill in the required information, including your email address and password, and click "Create Account."
Can I view my order history?
Yes, you can view your order history by signing in to your account and navigating to the "Order History" section. There, you will be able to see a list of your previous orders and their details.
What if I forgot my password?
If you forgot your password, you can request a password reset by clicking on the "Forgot your password?" link on the sign-in page. Provide your account email address, and an email will be sent to you with instructions on how to reset your password.
