Are SANS MATIN shoes ethically made?
Yes, SANS MATIN shoes are ethically handmade. They are crafted using locally sourced premium materials to minimize their carbon footprint.
What is the return policy for SANS MATIN shoes?
SANS MATIN offers a 30-day free returns policy on all shoes. However, accessories are not eligible for free returns.
How long does it take for an order to ship and deliver?
SANS MATIN offers free shipping on all orders. Orders are processed and shipped within 24 hours, and if ordered by 2pm, they will be shipped the same day.
Can I track my order?
Yes, you can track your order by finding the tracking information on your shipping confirmation email. If you have trouble finding it, you can reach out to SANS MATIN via email at [email protected].
Can I edit or cancel my order after it has been placed?
Unfortunately, SANS MATIN does not allow modifications to orders once they are placed. They will only ship to the address provided at checkout.
What is the materials used in SANS MATIN shoes?
SANS MATIN shoes are made with premium flat white leather uppers, 60% natural tree rubber outsoles, and cushioned footbeds for maximum comfort. All materials are locally sourced from manufacturers.
Are SANS MATIN shoes sustainable?
Yes, SANS MATIN is committed to sustainability. They use 100% recycled, biodegradable, and recyclable packaging. Their shoe bags are made from PET (recycled plastic bottles) and recycled cotton.
How much of the purchase is donated to charity?
SANS MATIN donates 2% of sales to charity.
What is the best-selling shoe at SANS MATIN?
The best-selling shoe at SANS MATIN is The Original C20, which is built for comfort and style.
Can I return a pair of shoes bought during the sales period?
Yes, shoes purchased during the sales period are eligible for free returns. However, a shipping and handling fee of £5.00 will be deducted from the refund amount.
How long does it take for a return to be processed?
Once a return has arrived at the warehouse, it may take up to 10 working days for the return to be processed.
What are the shipping methods offered by SANS MATIN?
SANS MATIN offers three shipping options: Royal Mail 3 day (free), Royal Mail 48hr (£3.99), and DPD Next Day (£6.99).
How do I make a return?
To make a return, scroll to the bottom of the SANS MATIN website and click on the "Exchange and Return Portal" link under the "Information" section. Follow the instructions provided to carry out your exchange or return.
Are SANS MATIN shoes available for men and women?
Yes, SANS MATIN offers shoes for both men and women. They have separate collections for each gender.
What is the delivery time for Christmas orders?
For information on shipment times for Christmas, please refer to the Shipping and Returns page on the SANS MATIN website.
Can I return accessories?
No, SANS MATIN does not accept returns of accessories. The free returns policy only applies to shoes.