How does PupBox work?
PupBox is a personalized monthly subscription box for puppies. Each box is curated based on your pup's age and development needs, and includes toys, treats, chews, and accessories. It also comes with training tips and expert advice to help you navigate your pup's growth journey.
What is included in a PupBox?
Each PupBox includes 5-7 handpicked products tailored to your pup's specific needs. This can include training tips, accessories, treats and chews, and a variety of toys suitable for your pup's age and development stage.
Can I customize my PupBox?
Yes, PupBox is customized based on your pup's birthday, size, and dietary restrictions. When you sign up, you'll provide information about your pup so that the box can be tailored to their specific needs.
Are the products in PupBox tested for quality?
Yes, all items in PupBox meet Petco's nutritional standards and are tested by other canine companions to ensure quality. If there's ever something your pup doesn't love, PupBox will replace it.
How often will I receive a PupBox?
PupBoxes are delivered monthly, arriving at the same time each month. This ensures that your pup always has new toys, treats, and accessories to enjoy.
Can I choose the length of my PupBox subscription?
Yes, you can select a plan that suits your needs. PupBox offers multiple subscription options, allowing you to sign up for multiple months and save some money.
What if I have a specific question or need assistance?
If you have any questions or need assistance, you can visit the FAQs section on the PupBox website. If you can't find the answer you're looking for, you can contact the PupBox team through their contact page.
Is there a refund policy?
PupBox does not offer refunds, but if you have any issues with your box or products, they will work with you to make it right. Contact their customer support for assistance.
Can I gift a PupBox to someone?
Yes, you can gift a PupBox to someone. Simply select the "Gift" option when signing up and provide the recipient's information. They will receive a personalized monthly box for their pup.
What if my pup has dietary restrictions?
PupBox takes into account your pup's dietary restrictions when curating the box. You can provide this information when signing up, ensuring that the treats and chews included are suitable for your pup.
Can I cancel my PupBox subscription?
Yes, you can cancel your PupBox subscription at any time. Simply log in to your account and follow the cancellation instructions. Keep in mind that if you cancel after your box has been processed for the month, you will still receive that month's box.
Is PupBox available internationally?
Currently, PupBox only ships within the United States. They do not offer international shipping at this time.
How much does PupBox cost?
The cost of PupBox depends on the subscription plan you choose. They offer different pricing options based on the length of the subscription. You can find detailed pricing information on the PupBox website.
Can I return or exchange items from my PupBox?
PupBox does not accept returns or exchanges for individual items. However, if you have any issues with your box or products, they will work with you to make it right. Contact their customer support for assistance.
Can I skip a month of PupBox?
Yes, you can skip a month of PupBox if needed. Simply log in to your account and follow the instructions to skip a month. Keep in mind that skipping a month will extend the length of your subscription.
How long does it take to receive my first PupBox?
After signing up, it typically takes 5-7 business days to receive your first PupBox. Subsequent boxes will be delivered monthly.