How can I book a taxi transfer with Kiwi Taxi?
To book a taxi transfer with Kiwi Taxi, simply specify the place of departure and your destination in the booking form on the homepage. You can choose from a drop-down menu or enter the exact address. Then, click "View prices" and choose the suitable transfer class. Finally, click "Book" to proceed with the booking.
How far in advance should I book a transfer with Kiwi Taxi?
The minimum time of pre-order depends on the vehicle class. For Premium class or Minibus 10, 13, 16, 19 pax, you can book a transfer not less than 24 hours before the trip. For standard types of vehicles (Micro, Economy, Comfort, Minivan 4 pax, Minibus 7 pax), the transfer must be booked not less than 16 hours before its beginning. If your trip starts later than the given time, you can make an urgent booking and we will inform you as soon as possible if we can provide the service.
How do I know if my booking with Kiwi Taxi has gone through?
After making a booking with Kiwi Taxi, you will receive a confirmation email with a voucher containing your booking number and all the details of your journey. If you haven't received the confirmation email, please contact our support manager by email at [email protected] or in the online chat.
What should I do if my flight is delayed?
If you find out that your flight is delayed, please inform your driver by calling the phone number provided to you before, or contact our support manager via email at [email protected] or in the online chat. Provide the order number and the new arrival time.
How can I find my driver with Kiwi Taxi?
Your driver will meet you with a sign showing your first and last names, which you specified during the booking. If the pick-up place is an airport, the driver will meet you at the exit of the arrivals area after you pass passport control and claim baggage. If the pick-up place is a hotel, the driver will wait for you in the hotel lobby. Meet-up instructions are given in the voucher confirming your booking.
Can I order a local taxi to the airport with Kiwi Taxi?
Kiwi Taxi specializes in pre-booking taxi transfers. While it is possible to order a local taxi to the airport, the rates are normally lower for pre-booked transfers. Additionally, with a pre-booked transfer, the taxi will already be waiting for you at the taxi rank, and the driver will meet you as close to the arrivals area as the airport rules allow.
Can I request a child seat with Kiwi Taxi?
Yes, when booking a vehicle with Kiwi Taxi, you can specify how many child seats you need and for what age. The price for the seat will be automatically added to the total amount on the payment page. The driver will arrive in a car prepared for children transportation.
Can I travel with bulky baggage with Kiwi Taxi?
Yes, you can book a transfer with Kiwi Taxi and specify in the booking form that you need a big trunk for skis or other bulky baggage. Your order will be confirmed only if the carrier finds a car that can accommodate such baggage. If not, you will be informed that such a vehicle cannot be provided in that area.
Do I need to communicate with the driver with Kiwi Taxi?
With Kiwi Taxi, everything about the trip is known in advance, so if you do not speak the language or are not in the mood to talk, you do not have to communicate with the driver. The driver will meet you in the right place with a sign showing your name, and the rest of the details are recorded in the voucher.
Can I have a small excursion with Kiwi Taxi?
Kiwi Taxi tries to allocate English-speaking drivers to the bookings. So, you can easily ask the driver about the country and the city during your transfer. However, please note that the primary purpose of the transfer is transportation, and any additional sightseeing or excursions may need to be arranged separately.
