What is Purple's return policy?
Purple offers a 100-night trial period for customers to try out their mattresses. If within the first 100 nights, the customer decides that the mattress is not a perfect fit, Purple will arrange for a free return and issue a full refund.
Does Purple offer free shipping?
Yes, Purple provides free shipping on all mattress orders. They also offer complimentary white-glove delivery on select mattresses.
What is the warranty period for Purple mattresses?
Purple offers a 10-year warranty on their mattresses. This warranty is valid for personal consumer use and requires the original proof of purchase.
Can I finance my purchase with Purple?
Yes, Purple offers flexible financing options starting as low as 0% APR through Affirm. Customers can pay off their purchase with easy pre-qualification and no hidden fees.
What is the GelFlex Grid?
The GelFlex Grid is Purple's proprietary technology that helps balance adaptive comfort and support in their mattresses. It reduces pressure points and provides a deep, uninterrupted sleep.
Are Purple mattresses suitable for all sleep positions?
Yes, Purple mattresses are designed to accommodate all sleep positions. The GelFlex Grid provides the necessary support and comfort for back, side, and stomach sleepers.
Can I purchase Purple products in retail stores?
Yes, Purple products can be purchased directly from their website, Purple authorized retail locations, or through direct-order telephone sales. They are not available for purchase at third-party retail stores.
Does Purple offer any discounts or promotions?
Purple frequently offers discounts and promotions on their products. Customers can check the website for current offers and bundle deals on mattresses, pillows, sheets, and more.
What is the difference between Purple's Essential, Premium, and Luxe collections?
Purple offers three mattress collections: Essential, Premium, and Luxe. The Essential collection provides the basic Purple mattress experience, while the Premium collection offers additional features and upgrades. The Luxe collection is the highest-tier collection with the most advanced technology and luxurious materials.
Can I purchase Purple sheets and pillows separately?
Yes, Purple offers sheets and pillows separately for customers who want to upgrade their sleep experience. They have a variety of options available, including the Purple SoftStretch Sheets, Complete Comfort Sheets, Harmony Pillow, and more.
Are Purple mattresses compatible with adjustable bases?
Yes, Purple mattresses are compatible with adjustable bases. However, the Ascent Adjustable Base is not compatible with Luxe Collection Mattresses.
Does Purple offer financing options for their products?
Yes, Purple offers flexible financing options starting as low as 0% APR through Affirm. Customers can choose to pay for their purchase over time with easy pre-qualification and no hidden fees.
How long does it take for Purple to deliver a mattress?
Purple offers free shipping on all mattress orders. The delivery time may vary depending on the customer's location, but Purple strives to deliver mattresses as quickly as possible.
Can I return a Purple mattress if I don't like it?
Yes, Purple offers a 100-night trial period for customers to try out their mattresses. If within the first 100 nights, the customer decides that the mattress is not a perfect fit, Purple will arrange for a free return and issue a full refund.
What is the Purple Harmony Pillow?
The Purple Harmony Pillow is a premium pillow offered by Purple. It is designed to provide optimal support and comfort, adapting to the individual's sleep position and preferences.
Does Purple offer any discounts for bundled purchases?
Yes, Purple offers discounts on bundled purchases of their sleep accessories. Customers can save up to 25% on bedding, pillows, sheets, and more when they bundle their purchases.
