What types of travel insurance plans does Travel Insurance Direct offer?
Travel Insurance Direct offers four different types of insurance plans: comprehensive, budget, domestic, and annual for frequent flyers. Each plan offers a different level of cover to suit different travel styles and needs.
What does travel insurance cover?
Travel Insurance Direct offers cover for a range of scenarios, including overseas medical expenses, medical evacuation and repatriation, stolen or lost luggage, and cover for some Coronavirus related events. The specific coverage details can be found in the Product Disclosure Statement (PDS).
Can I get cover for riding a motorbike or scooter overseas?
Yes, cover is available for riding a motorbike or scooter overseas. However, there are certain requirements that need to be met, such as holding a valid motorbike license for the country you are in, wearing a helmet at all times while riding, and coverage is limited to motorcycles with an engine capacity of 250cc or less.
Am I covered for Coronavirus (COVID-19)?
All international plans from Travel Insurance Direct include cover for overseas medical expenses. Depending on the plan you choose, there may also be cover available for some other Coronavirus related events. The details of the coverage can be found in the Product Disclosure Statement (PDS).
Can I extend my travel insurance policy if I am currently on my trip and my policy has ended?
Unfortunately, once the return date on the policy has passed, the insurance cannot be extended. However, you can purchase a new policy from today. Please note that a 72-hour waiting period will apply before your cover begins.
How can I contact Travel Insurance Direct for support with my policy?
You can contact Travel Insurance Direct via email, messaging, or phone for support with your policy. The contact details can be found on the website.
What should I do if something goes wrong during my trip?
If something goes wrong during your trip, Travel Insurance Direct is here to help. They offer 24/7 emergency assistance and online claims to provide support when you need it.
How do I make a claim?
If you need to make a claim, Travel Insurance Direct provides information on how to do so on their website. You can find the necessary steps and documentation required to make a claim.
What are customers saying about Travel Insurance Direct?
Customers have provided positive feedback about Travel Insurance Direct, highlighting the effectiveness of the emergency helpline, fair claims process, great service, and quick resolution of concerns. Testimonials from satisfied customers can be found on the website.
Is Travel Insurance Direct a signatory to any industry codes or standards?
Yes, Travel Insurance Direct is a signatory to the General Insurance Code of Practice developed by the Insurance Council of Australia. This code promotes good relations and insurance practices between insurers, authorized representatives, and consumers, ensuring better service to customers.
Where is Travel Insurance Direct located?
Travel Insurance Direct is located at Governor Macquarie Tower Level 18, 1 Farrer Place, Sydney NSW, 2000 Australia.